Verizon Wireless
Harassed by Three Collection Agencies Despite Paying Plan in Full

I have been harassed by 3 different collection agencies! 3 years ago I was behind in cell phone payments due to severe illness (I had a stroke at the age of 49.)

I called and arranged to make the payments, having no service until the 3 months of payments were completed. For each of the 3 consecutive months, I paid the specific amount as arranged between Verizon and myself. At the end of the 3 months, my balance was $0, as it was paid in full.

Service was to be turned back on at that time. It wasn't. Phone calls by me asking what happened basically ended up with continued no service, as phone service was not turned back on for me.

I received a huge bill, called to get this straightened out... To no avail. My phone was never turned on again.

I wrote letters, explained my story many times to collectors, etc. Finally, I thought the collectors understood, as about a year ago or so, the collectors stopped calling. Again last week, another collection agency called... Now they want proof. I have thrown out my records, as I thought this was behind me. (I have never encountered something like this before in my life.)

The new collector said I had to get my records. I called Verizon... After 3 phone calls, I was finally told by Verizon that they no longer have my records, but rather the collection agency has them. The collection agency says they have no records... They report they have none of the letters written during this whole issue.

Again, I am being harassed for $. I am distraught over this issue that I can barely talk about it.

Can you please help me get this resolved? I would appreciate your help so much. Thank-you for taking the time to read about my needs.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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