Comcast
Low-hanging cable repeatedly ripped down and antenna tower torn off

Comcast has visited our house so many times last summer, I was tempted to give the installer a change of address card! The cable was hanging too low across the yard and across the street and kept getting ripped down. I was so tired of coming home and finding the cable coiled up on my front lawn. And it usually happened on a Thursday so that meant we were without cable and internet for the entire weekend! I kept trying to explain it to whoever was in charge when I called to complain but no one seemed to get it! They were not hanging it high enough on the pole to keep it out of the way of the trucks driving down our street.

One of the CSR's even had the nerve to tell me to call my congressman because the trucks driving down my street must be too big! He said it wasn't their fault the trucks were pulling the cable down because Comcast had to follow regulations when hanging cable and it had to be at a certain height on the pole. One day I happened to be home from work sick and was laying on the couch when I heard a terrible bang. It was a truck driving by that got hooked on the cable and ripped the antenna tower off the roof of our house! The antenna tower is over 6' tall and weighed approx. 200 lbs.

I immediately called Comcast to inform them of what happened and their response was that they didn't have any technicians available until the following week! I have to say over a 3-month time frame, we were without service for at least 3-weeks.

Company: Comcast
Country: USA
Site: comcast.com

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