Comcast offers - Saveology
Broadband offers, Saveology I signed up for Comcast bundle with a promotion of $300. Triple Play voucher for gas or groceries including $100 digital cable, $100 high speed internet Service and $100 digital voice). 9 months late
- 09-01-2009
- 28
1/23/09: Signed up for Comcast with the rebate promotion
1/28/09: Comcast service started.
2/01/09: Got my first Comcast bill and send it in with my rebate form to:
Comcast Promotions, PO Box 101086, Fort Lauderdale, FL 33310 per instruction wait up to 6 weeks for your $300 voucher to arrive
03/30/09: Called 1-877-822-2418 to track my rebate. Operator 5184 said it has not been enter into system yet. Call back in a couple weeks to check. 4/13/09: Called to follow up operator 5187 said it was going to be 16 weeks from the time it was entered. I should receive the rebate by July 20.7/22/09: No rebate as of this date. Called to follow up Operator 5200 said there was no information on file about my claim. Resubmit and fax it directly to her at 954-733-1124. She would walk it through to a supervisor to expedite it. Resubmit # 07220952001.8/12/09 Spoke to operator that informed me it was out of her hands to check on it. I will get it when they decide to release it from another office. I asked to speak to a supervisor Fernando. He basically told me they did me a favor by letting me fax the resubmit claim in when they lost it because they usually make to resubmit by snail mail. He could not give me a date to expect the rebate. It could be 16 more weeks or not??? 09/01/09 Called and spoke to Nicole #5186 she said that the card was sent out on July 22. She will have to re-request a voucher from the 3rd party fulfillment center. They have no control over them and are not able to contact them about the timeline for the vouchers. This may take 3-4 weeks.
I have patiently waited for 9 months (for a 6 week rebate) for Saveology's rebate. Saveology's has false advertising practices and are not honoring their rebate promise. Please help me in securing this rebate from Saveology.
Barbara
Company: Comcast offers - Saveology
Country: USA
State: Georgia
City: Marietta