Factorydirect2you.com
Warning!

Before you consider ordering anything from Factorydirect2you.com. Read what happened to me. You might change you mind!!!

7/6/09-Ordered Two All-Clad LTD 20qt stockpots from Factorydirect2you.com.
7/10/09-Received Two All-Clad LTD 20qt stockpots from Factorydirect2you.com.
Note: They where closed over the weekend July 11th and 12th!
7/13/09-Contacted Factorydirect2you.com by phone.informed them that ONE of the pots was defective and I wanted to returned it for a replacement. That's when I first suspected something fishy! Intially they said they had more pots in stock and they could would send me one of those as a replacement! They also said they would contacted me back with tracking number ect in the next day or so for that shipment! When I did'nt hear from them I contacted them back and was told Greg Hummel the manager was handling it and he was the ONLY one I could talk to about it but he was'nt in office that day.
7/17/09-I called to talked to Greg Hummel at which time Greg told me that he was going to have a pot sent to me directly from All-Clad (Instead of sending me one they claim they had in stock) and was sending a return shipping label to me in the mail. It was'nt till I got the return shipping label that I was aware it was being returned directly to All-Clad and NOT Factorydirect2you.com.
7/30/09-Replacement stockpot arrives directly from All-Clad. It's defective too! I call Greg Hummel immediately. Greg AGREES to just give me a refund!
7/31/09-I get an email from Greg telling me that quote "Unfortunately this is all we can do at this point" I needed to call All-Clad consumer services. After reading this email I called Greg at which time he informed me he was not going to give me a refund because he claimed the second stockpot came directly from All-Clad.
Problem: Greg without my knowledge
and contrictory to what I was told (which was factorydirect2you was going to send me a another stockpot) made arrangemnts with All-Clad to send me a stockpot and have the 1st defective stockpot sent drectly to All-Clad, so he could claim it was not longer his problem so he didnt owe me a refund!
Factorydirect2you.com

Company: Factorydirect2you.com
Country: USA
State: California
City: La Verne
Address: 2093 Foothill Blvd
Phone: 9095960511101

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