Verizon Online Hosting
Billed $335.72 for Web Hosting Package Never Ordered

I have the same problem as Suzanne from Sylmar, California. Worst is I was subscribed to Web Hosting without my knowledge. I have Business DSL package that includes free Web Site Hosting and while trying to setup my website with Verizon's tech support, I was put to Web Hosting, which is a separate package. I gave up after three weeks of dealing with the support department and not getting my website setup.

I called for cancellation and explained to Marre Seleska (Verizon BCOE, 972-465-2377) the situation, she assisted and assured that all my accounts will be cancelled and I should have no incurred charges but 2 months later, I started to receive bills from Verizon. When I enquire, they said I accepted the Web Hosting package and is bounded to a one year contract.

The problem is I have yet to accept because my domain is mis-spelled. Even so, I received several emails confirmation from them that I have accepted the package. Now I have $335.72 due with Verizon for something I did not even order or utilized. I want to know how to handle this and where who to turn to for help. I have tried to contact Marre Seleska several times but have not heard from her and the billing department would not revert the charges.

Thank you.

Bonxie, New York.

Company: Verizon Online Hosting
Country: USA
State: Georgia
City: Atlanta
Address: P.O. Box 101096
Phone: 8886499500

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