Circuit City
Awful experience

Requested FireDog from Circuit City to install a wireless modem. I told them to bring another modem, as I didn't think my current modem was compatible with the NetGear brand sold by Circuit City. The Firedog techie came out, and could not get it to work. He had me request my local phone company to bring out a modem. The phone company came out and completed the wireless install, so I didn't need Firedog to come back out. However, when I got the bill from the phone company, I called Circuit City to state that because I was billed by the phone company after the Circuit City Firedog techie recommended that they come out, why should I pay Circuit City for the install when they were not the ones who completed it. Circuit City agreed over the phone and had me make a 50-mile round trip to show them my receipt (which they could have looked up). After I got to the store, the manager said no way. After 6 letters to Chase Credit card, on which the service was billed, and several phone calls, Chase said they would not get into whether or not the service was performed. Chase knocked off the interest fees and late charges that they tacked on basically because I disputed the amount with six different letters for three months. I ended up paying the disputed amount, and have now made three requests to have my Circuit City account closed, because I do not think I should have had to pay the $95 for a service that Circuit City's tech referred to someone else. I also think Chase Card should have backed me up.

Company: Circuit City
Country: USA
Site: circuitcity.com

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