Hughes Net
Fap

Like so many others I wish I had found this web site before sunscribing to Hughes Net. The service is not at all as ddescribed in their ads. The so called FAP (Fair Access Policy) is anything but fair. It seems every day I am "punished" for being over the FAP when in actuality I am not close to being over. For example, I am currently locked out of my email and am no where near in excess of the FAP. We have all but stopped any downloads because of the FAP.

Again like so many others when calling for tech support you get someone using an American name but can not speak English well enough to offer any assistance. Besides the fact the only assistance they can offer is written on a card for them. Forget asking for someone who can actually speak and understand English. I have even gone so far as to write letters of complaint to the 2 addresses for the Corp office that I could find. They have called me and refunded a month of service. They will agree with you that the tech support stinks and needs to brought back to the USA from India but that it will probably never happen and the service still stinks.

Company: Hughes Net
Country: USA

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