AOL Product Central
Cancels service and continues to take fees

On 11/18 I tried a service from AOL called System Mechanic. Within 10 minutes of trying the product, I saw that it was not able to help me with my computer problem and canceled the service. I received cancellation confirmation on 11/18 11:01: 21 AM EST. The service fee of $4.99 was taken out of my account from November to May. I had to cancel my ATM card tied to my checking account so that no fees could be taken after they promised on 11/18,3/6 and again on 5/18 that this service was canceled. Because of this $4.99 fee, my account bounced for $1.94 and subsequently bounced twice more for two other items. I called AOL and then e-mailed them. They confirmed that I had in fact canceled the service each time listed above, but would only refund the last two months fees in the amount of $4.99 each month and I would be stuck paying the bounced check fees in the amount of $99.00.

Company: AOL Product Central
Country: USA
State: New York
City: New York
Address: 770 Broadway New York NY 10003
Phone: 2126526400

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