Zone Alarm
Lack of Customer Service

Welcome to ZoneAlarm Customer Service. An online chat agent will be with you shortly. You are number 1 in the queue. Your wait ZA agente will be 0min (s) 18sec (s) Thank you for waiting. You are now chatting with 'ZA agent'

ZA agent: Thank you for contacting ZoneAlarm Customer Service. How may I help you today?

Customer: I STILL need help trying to renew my license! Multi attempts trying TWO credit cards tells me it is NOT MY PROBLEM/FAULT! Order numbers;A12383., A12383, A12383 Again, Multi attempts trying TWO credit cards tells me it is NOT MY PROBLEM/FAULT!
Some error occurred in the request: There was a problem processing your transaction. For more information contact Zone Labs Customer Service at 1-877-966-5221 or 1 650 628 2212..
My ZA profile; requires phone number. This chatting; asks for phone number. So called Customer Service provide TWO phone numbers. And for whatTHIS? If you don't have phones, why does ZA ask for phone numbers and why do they provide useless phones numbers?

ZA agent: I am sorry, those numbers are no longer in use, they have just had problems removing the numbers from that message.

Customer: Maybe ZA should look at this site: http://usacomplaints.com/reports/0/432/ripoff0432797.htm

ZA agent: I will be right with you.
ZA agent: I have looked at the page you sent.

ZA agent: Again the reason your orders are failing is due to an address mismatch. We can not do anything about that at that is the response from the bank. We can not force the order through.

Customer: If one could PHONE in the renewal then JUST MAYBE there wouldn't be problem...

ZA agent: That is incorrect. If the bank rejects the card, we can not process it for you.
ZA agent: It would not matter if you were on the phone with us or not. The order would still fail.

customer: i repeat... Two cards?!? I don't think so...
Customer: Oh I forgot, how did I then manage to purchase an AIRLINE TICKET?

ZA agent: I am looking at the failure reason right now. ALL FAILED DUE TO ADDRESS MISMATCH!
ZA agent: They do not verfiy the billing address like we do, We are a security company.

Customer: UH HUH...
ZA agent: Is there anything else I can assist you with today?
ZA agent: Thank you for contacting ZoneAlarm Customer Service. How may I help you today?

Customer: maybe in kissing a ONCE loyal customer goodbye...

ZA agent: Use the correct billing address for the card.
ZA agent: move recently?
ZA agent: Use the old address. We can not force an order though that the bank tells us not to honor.

Customer: Again, I don't think so...

ZA agent: I am not going to argue, I know my job and how to do it.

Customer: UH HUH...

ZA agent: Good bye. Chat session has been terminated by the agent.

Company: Zone Alarm
Country: USA
State: California
City: Redwood City
Address: 800 Bridge Parkway

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