PlumberSurplus.com/Tools
Horrible Customer Service

Bought a $138.00 device to get a Holiday present on line in November. Discovered on Holiday the I'd purchased the incorrect device. The next evening I approached the organization on line to locate just how to return them and trade it for that proper one.organization released mean RMA number and that I delivered it via insured USPS exactly the same time. I'd likewise put another purchase for that proper device therefore it was an exchange. 2 nights later I obtained an email informing me they'd not except the return and refused the RMA since it was bought more than 30 days before. It had been currently within the email. I again experimented with contact the organization via telephone and was on-hold for more than 30 minutes. The don't have an 800-number. I approached customer support via web-chat on the site. The very first person I talked with was uncooperative and rude and so I required the supervisor. She was just like rude but ultimately decided to return the price less delivery. They'd received the return and declined to simply accept it and that I first got it back 14 days later. I again needed to spend to possess it delivered back.By this time around I Have settled over $50 in delivery since it was a reasonably large product. I eventually got a reimbursement within the email of $103.00 as opposed to the unique $138 "because of the day of the purchase". I actually do possess a backup of the internet talk stating they'll return the price and certainly will make an effort to possess the remaining amount returned. I've never handled a business with such terrible, unprofessional, laying customer support people and certainly will make certain everybody I understand never employs the corporation later on.

Company: PlumberSurplus.com/Tools
Country: USA
State: California
City: Riverside
Site: plumbersurplus.com

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