Skype
Impossible to CANCEL account - worst that AOL

I needed Skype for a couple of months. They sold me the whole package with phone numbers and all. That was all good.

NOW, I don't need it anymore, but I can't seem to get it cancelled.

FIRST, they say how sorry they are that I want to cancel. It will take about a week to process the cancellation.
THEN, they tell me I must go to a specific URL to do it, but the URL is a dead end. I went to their FAQ and forums. Not much help there. I did get another email address to try.
THEN, after I sent the 3rd email, I get this complicated and demanding response to jump through all kinds of hoops in order to cancel. Six steps that I can't complete... Here's what they said...

Hank you for contacting Skype Support.

We understand from your recent request that, sadly, you would like to have your Skype account deleted. Due to the ever increasing rise of online fraud and Skype's desire to keep each and everyone of its customers' online ID's secure, we must verify each user's identity before we can proceed with any account deletion requests.

Please choose your payment method from the options below and follow the instructions then send us the data you have gathered by replying to this email.

General (applies to all account deletion requests):

1. Approximate date of the last purchase made to your Skype account (you can find this information from your credit card statement or from the confirmation email sent to you after the purchase).
2. The order number
3. Payment method or Credit Card type used to make a purchase
4. Email that was entered during registration (if any)

Additional information required:

Purchases by Credit Card:

5. The first 4 and last 4 numbers of the credit card used
6. Name on the credit card

We are very sorry you no longer wish to use Skype to communicate with the world. If at any time you change your mind and you would like to avail yourself of Skype's convenience and economy once again, you can register a new Skype ID at any time at www.skype.com

MEANWHILE - they continue to charge my credit card.

You've been warned!

Barry

Company: Skype
Country: USA
State: Oregon
City: Portland
Site: skype.com

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