1and1.com
1and1 Does Not Allow You to Cancel Subscriptions and Continues to Charge

At the beginning of 2007 I found new employment and stopped maintaining service I had with 1and1. I had missed a payment in March and promptly paid it once I realized I had still had the service.By the time I got the missed payment taken care of I canceled my service with 1and1. It is process that appears simple. You log into your account, select a cancel services process, and then wait to receive a email with a link to confirm cancellation. I performed those steps and then received an email saying 'Cancellation of Package as of 07/06".

Now, here I sit a year and a half later, looking at my credit report and there is a collections account on it. This is the first collections account I have ever had. After some digging, it turns out that it is in collections because of my 1and1 account.

I called 1and1 billing to inquire about the mistake and they informed me that I had not completed their process to cancel the account. I informed that I had, and they continued to tell me what I did not do. They argued that I had not responded to the email to confirm I had canceled the account. I indicated that I had and had received additional notification that the account was closed.

After becoming upset with David 1877go1and1 x2525. I realized that I will have to educate myself on how to dispute a charge.

Company: 1and1.com
Country: USA
State: Pennsylvania
City: Chesterbrook
Address: 701 Lee Road, Suite 300
Phone: 6105601441

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