Smartibuy.com
DVD's do not work, do not play. Company does not respond

On October 22 I ordered the box set of Sex and the City for $125.98 off of the website www.Smartibuy.com. After I had received the set I started watching the episodes and found that 85% of the DVD's did not work. I emailed the company twice and after much waiting finally got a response from Linda at customer service asking what kind of a dvd player that I had. And to let her know which dvd's did not work and she will ship them to me. I responded that I was not sure why it mattered what kind of dvd player i had because on their website in bold letters it stated...
Region Code: All (Region FREE. Will play on any DVD players.)
These are foreign manufactured DVD sets and may have foreign writing on boxes (note: the cover might not look exact the same as the picture above) and/or the discs.
These DVDs play and actors/actress spoken in original English.
100% FREE replacement guarantee! We will replace any defective disk for FREE.
Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVDs.
We do not tolerate or sell pirated or bootleg versions.
That was on November 22 I have sent three more emails after that requesting a response from them and nothing.

Caitlin
st. Albert, Alberta
Canada

Company: Smartibuy.com
Country: USA
Site: www.smartibuy.com

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