Thompson Cigar Company
Customer Service

After purchasing an easy container of pipes I started getting solicitous telephone calls THE IDENTICAL EVENING that I requested.

24 hours later, I acquired 2 more telephone calls from their website.

Your day after; three.

I named in, reported and had my quantity taken off their phone record—made it happen aid? No. Today I reach least one-call daily & most of times they hang up the phone the moment I get (studying the records about the consideration without doubt).

So far as item moves, I delivered the container I requested since it was 100% apart from promoted. They stated they'd send an upgraded container to my preference, after which BILLED ME FOR THEM unauthorized. Therefore today, I've 2 costs on my card, NO pipes and that I have LOST 2 hours and 40 units calling to their worldwide call-center situated in Manila, Philippines.

Every repetition you talk to is just a "senior consultant" and not one of them may advance your situation above themselves because they let you know "There's no body else to place you touching, sir. I'm the senior consultant." Should you drive hard enough, they'll "notice if somebody can be obtained" whereby you'll be placed on store and quickly disconnected. I got this path three or four times recently while deteriorating my cell battery together.

It's extremely difficult to speak using the repetitions within their CS middle. Itis not the Language is poor, never—they talk excellent Language and also have exceptional understanding, itis that they're obtuse to everything you state. "You've created an unauthorized cost to my charge card, return my cash TODAY!" gets you "Yes sir, I am aware and certainly will notice your concern." over... And over... And over.

It's obvious this organization does nothing to value-its clients as their customer support and post-sales assistance is approximately the toughest On The Planet.

For That report, I'm a person support supervisor for that 4th biggest software organization in the world—I understand what I'm referring to in regards to the topic.

Thompson Cigar WON'T EVER visit a penny of my company again. I'll also inform everybody that'll give an head towards the disasters that put before them whenever they choose to tackle a purchase out of this travesty of the store.

Company: Thompson Cigar Company
Country: USA
State: Florida
City: Tampa
Site: thompsoncigar.com

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