Intelius
Charge without customers' authorization Farmington Hills Michigan

I used Intelius for one time transaction just to find a person and the tool is very much user-friendly and easy to navigate. The service fee was charged yet I received an additional $20 charge several weeks later saying I have also purchased a "Identity Protection Package" which I have never authorized this transaction and the order has never shown in my first transaction.

I called the customer service and it took me about an hour to get through; their customer service rep responded my dissatisfaction with "there's nothing we can do because it comes along with your first people search purchase; therefore we cannot offer any refund."

The ridiculous thing is, this identity protection has a totally different order number and if what he said is true, why I did NOT see any indication of this additional charge when I purchased their service the first time!?

Their search tool may be useful, but I am very disappointed about how they used my account info and charge me for something I have not been notified or aware of - I consider this almost like a deceit rubbing customers' money & rights.

Company: Intelius
Country: USA
State: Nationwide
Site: intelius.com

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