HughesNet
Terrible Service

I have been a Hughesnet customer for a little over 2 weeks and i wish i had never heard of them! First, when the installer (a guy in a mazda minivan with no signs or id) shows up and after a brief site evaluation tells me i need a metal pole to mount the dish on, even though i have a existing pole already in the ground from a previous dish. I asked him why and his response was simply "i'm not allowed to use that one, and you will have to pay me $125. Oo to install it." I then explained to him that no one at Screwsnet explained that to me or even mentioned any extra charge as i was supposed to be getting 'free' installation. After about 3 hours when the service was activated and i was $125.00 lighter i logged on and had a web page not found message. I called the customer support line and could not understand the tech at all, got frustrated and eventually figured it out on my own. Ever since the day i had this service installed it has been locking up, tons of pop ups through 2 pop up blockers, can't check my work email at all, a 'buffer overrun' error message everytime us it and anti virus and spyware offers galore. I have called customer service and gotten nowhere, they laugh and act like i am an idoit. One of them asked me if i knew where the F8 key was on the keyboard!!! Another so called tech pulled the 'safemode' trick' and mysteriously my connection got better, and this fair access policy that they don't tell you about until it happens, SUCKS!!! I only browse and check email as a rule and maybe spend 1 hour a day on my PC at home, so how could i be downloading 200MB of data! Overall i give this company and 'F ' and if i had another option i would take it. Please stay away from these cons!!! They need to change the name to screwsnet!

Company: HughesNet
Country: USA
State: North Carolina
City: Indian Trail

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