AT&T
Customer service

After 3 phone calls, and roughly 3 weeks, to find out why my at&t internet service had not been installed, they finally sent the modem i had been promised weeks before, i am now receiving bills for a larger monthly amount than agreed to. The customer service i spoke to said she had no record of the first 2 requests for service, no record of the monthly amount i had contracted for, and no record of the lifetime monthly cost i was assured of. They conveniently have no record of the first 2 calls for service, they have no idea when my service was set up, no idea how i could have been told anything from the first 2 calls. They have that recording that says your call will be recorded to your protection, blah, blah, blah. It is the worst connection i've ever made with a corporation that supposedly provides 'customer serve and reliable info'. They absolutely suck and i have no recourse because they don't care about the customer. Not at all. It's all about their power and at this point, i am ready to completely discard them for all services. I will use my company provided cell phone and find any other internet provider. I have no power to control their actions with me, no access to any government regulation regarding their practices - just the option to exit all their services and find other, hopefully honest, providers. My mother, who passed in said that at&t was devil, and i thought she was crazy - and now I fucking agree. AT&T is the devil. Someone please blob me and tell me some truth to keep me from going 'AT&T'. Love to all of you out there who suffer from this malady.

Company: AT&T
Country: USA

  <     >