Hydroderm
Offered 30 day trial, sent back product but still charged $84, says computer down can not process refund

Order 30 day trial of Hydroderm. Called on 9/24 for a RMA# but was told computers were down and to call back on Friday.insisted in talking to supervisor who instructed me to use my order # as RMA. I was charged $84 for something I ddn't want and never recieved!
Called today 10/27 and was told computers are still down! Insisted on talking to supervisor again but he was of no help. His name (he says) is Jay Jimenez. He took my order # and said he would see what he could do. I told him I would take action in reporting them and expected to call on Monday 11/3 to find out if I have been refunded. Based on other complaints, I don't expect any action.

Company: Hydroderm
Country: USA
State: California
City: Culver City
Phone: 8008418835
Site: www.hydroderm.com/index.htm

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