Buy.com
Did not receive item kept my money
- 10-03-2008
- 4
Ordered item. Never received it. They have my money and will not give it back. Contacted Customer Service via phone and email for over 2 months. No response. CS cannot help; they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send and email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS reps promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One rep actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or theives. Either way, people should know.
Company: Buy.com
Country: USA
Phone: 8008000800
Site: www.buy.com