Hughes Net
Horrible Customer Service

I have been a loyal customer of Hughes Net for almost 6 years.in the begining, because of living out in the 'boonies' in Idaho, I had decided to get their service because I lived in an area that did not have any telephone lines.

Now I live in Las Vegas and after the latest Hurricane—when they lost the ability to give service—I never got service back after the skies cleared on the East Coast. They did troubleshooting and I went from screen to screen so they could attpempt to fix the issue. Then came the words...

"We will have to send out a technician" Well... This will cost me $125... And that is just for the technician. THEN they will bill me for any parts and labor. So... Almost six yeart of over $60 a month, $500 to install and start... Now it's $125 because of a Hurricane that hit the other side of the country?

I am taking the plunge and getting DSL. I know it's a step backwards in speed, but at least it will be LOCAL and I can speak to someone that I can UNDERSTAND and it will cost me LESS THAN 1/2. Hopefully the service will be worth it... Speed wise.

Mike Contreras

Las Vegas, Nevada

Company: Hughes Net
Country: USA

  <     >