Hughes Net
Awful company

I signed up for Hughesnet (4/1/08) because they had a 30 day guarantee that their system would work on my computer. The first 24 hours (after activation) I discovered that I could not get on the Internet. I called Hughes net and they said that my time was used up on the Internet and to try and access the net in 24 hours. I reminded them I signed up for unlimited access. They said I do have unlimited access but only from 12 midnight to 3am. They also said that my down loads are taking up all my Internet time. I told them I had not even been on the internet so I could not down load anything. They indicated that my automatic security updates were draining my time. I said I want to cancel my account. They said yes you can cancel your account but you will still owe us $400.00. After much verbiage (on my part) I got the address out of them where to send their equipment back. I sent it back with conformation that it arrived from the post office, plus insurance. They received the equipment on 4/17/08.

On June Th we found out Hughes Net debited our account for $400.00. The bank, myself and Hughesnet had a three way phone call and Hughesnet admitted that I no longer had an account as of June 08 and that I had sent the equipment back but that I still owed for 12 months on the account. So I filled a claim with our bank. Bank of America claim # 9252-06JUN08. As of August 29 we have been notified that we won our claim, Hughes net has to pay the bank back.

The package deal I signed up for was $399.00. The first hook up/sign up was $79.00, which they debited. All this was only if Hughes net worked with my system. It didn't, it crashed my system because it would not work with my security system. I had to get my computer restored.

Hughes net has now sent me to a collection agency for $400.00.

Company: Hughes Net
Country: USA
State: Maryland
City: Germantown
Site: hughesnet.com

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