Hollywood Accessory
Multiple Credit Card Charges For Items Not Received—No Refund For Returned Items—Company Totally Unreachable!

I've been ordering from this company for at least two years NEVER with any problem. However, as of 7/21, I placed an order for a purse costing $88.00; received it 2 days later and decided to return it, UNUSED, NEW CONDITION, TAGS IN PLACE. I called the company for a return authorization number. They were very nice, gave me the number and advised they would dismiss the restocking fee as well. I returned the purse the next day, which would've been approx. 7/26/08. The company's policy is to not expect to see a return credit for 4-6 weeks. Of course, to this day, I HAVE NOT received the credit from my returned item. I also placed another order for a purse totaling $83.64 on 7/27/08. My mother who lives in the same household as myself, placed an order with this company on the same day on 7/27/08 for a wallet totaling 32.88. As of today, this company has charged me for the purse & charged my mother for the wallet WITHOUT shipping us the items. My mother & I have BOTH called the company repeatedly, and all we receive is the company voicemail which is constantly full. I was fortunately (so I thought) somehow able to leave a message one day on their answering machine, thinking SOMEONE would respond; also it let me know that someone was STILL there because that specific day, I was able to leave a voice message. I stated my name, the order numbers, my phone number, but have received no call back nor has my mother. I have also emailed them many times, as recently as YESTERDAY, just wanting to know the status of the order of the purse & wallet charged, but not shipped, as well as the credit for the purse I ALREADY RETURNED back to them in July; but AGAIN, no response. I can only assume, this company suddenly went under or just last minute decided to start scamming customers, as their website is NOW DISABLED; phone still in service but NO RESPONSES!!!

Company: Hollywood Accessory
Country: USA
State: California
City: Los Angeles
Address: 5482 Wilshire Blvd. Ste. 1630
Phone: 3233565546

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