Verizon
Charged for free modem and billed after cancelling DSL and phone

Had anyone experienced Verizon's customer service? They are really suck... I got 2 issues with them.

1. When I subscribed for the DSL service, they told me the Modem is free, but they charged me the modem as an installment on the phone/dsl bill for $12.95/ month for 3 months. I called them and asked them to credit me back. It took me more than 2 hours before they refunded me. What they did is they will keep transferring your call to different department and the problem will never get solved.

2. Last 2 months I canceled the services for both DSL and Phone. I just found out now (after a month and a half) when I checked my credit card online and found I got charged for 2 months. I don't really use the credit card, so I didn't check the statement online frequently. I called them back and they did the same thing (keep transferring the call for 1 hours. First they didn't want to refund me back. I asked for the manager and they finally refunded me.

This is the worst customer service I've ever experience. They are really suck and not nice the way they are talking. I will not go back to Verizon again.
I just want to know "Had anyone has the same experience with Verizon customer service?" It's rip off to me.

Company: Verizon
Country: USA
State: California
City: El Segundo

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