Karaokeware, CompuHost, FastTracks, Invicion Inc, Karaoke Management
Specializes in Providing Very Poor Customer Service

I am a Karaoke Jockey who trusted this company to provide me with software to run Karaoke Shows. The software program alone is wonderful. However the operation of this company is in great need of major improvements. They list toll-free numbers on their website for customer service, but never answer the phone and they monitor the incoming calls by having you leave a message. If you are calling about support you will never get a call back. If you are calling about purchasing new software, they call you back in less than 5 minutes.

In addition, they issue what they call "Dongles" which looks like a mini USB flash drive (memory stick) which is suppose to be your license key. They don't give you a serial or product number to register, so if your dongle gets damaged, lost or stolen you have to pay for the entire software program again. I contacted this company regarding a replacement for a defective "dongle" and they said "just buy a new one for $149".

I cannot believe that this company does not offer SERIAL or PRODUCT NUMBERS. I have switched to Siglos Karaoke Player which is much much easier to work with and you have a serial number if you ever need to re-install the software for any reasons. Google Keyword Siglos Karaoke Player.

It's too late for a refund, credit or anything. I just want to make sure that this company does not get anybody else, like they got me. This will be the very last time I ever do business with them.

Company: Karaokeware, CompuHost, FastTracks, Invicion Inc, Karaoke Management
Country: USA
State: Florida
City: Davie
Address: 13762 W. State Rd. 84 #102
Phone: 8774684246

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