Embarq
Free TV not so Free

I recently moved into a new house, and the only Internet, tv, and phone service in the area was with Embarq. I called them up and asked them about their deals and was told that there was a triple bundle for Internet, tv, and phone service that included 12 months of free tv. This was to cost around $75 before taxes. I decided to get this deal, but after the first month I was charged $49.99 for my tv service. I called them up and was told that the free tv offer would not kick in until the second month because they didn't want to waste the deal on a partial first month. My mistake is that I believed that load of crap. The second month came by and I was yet again charged for the tv service on top of the other services. I called them back and they told me that I was no longer qualified for the free tv and that I was stuck paying for it for 2 years because of the contract they made me agree to (which, by the way, included the free tv). The customer service rep said it was because I have a credit rating of "C" with Embarq, and you need to have a rating of at least "B" to get the free tv. This angered me the most because my credit rating is nearly perfect (in the 700s) and this rep was trying to tell me that it was sub-par. The rep would not back down, so I had to hang up. I was so mad that I decided to look up my credit reports online for the year on all three sites that show them. The most interesting part of this was that Embarq was nowhere to be found in the area that shows who recently looked at your credit report on any of my three reports. This tells me that I am either mislabeled in their system or they blatantly lied to my face about my credit rating. I don't know what I will do from here, but if you can avoid Embarq, do so at all costs.By the way, the free tv offer is offered to new customers only, but one (apparently inept) representative told me that it is only available to people who have had the service for 10 months.

Company: Embarq
Country: USA
State: Ohio

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