1and1 Internet Inc
Cancellation and refund policies

Well I've read some of the posts below bashing 1&1, and also have simply had my very own issues with them concluding to today. If you should be considering buying from 1&1 do not get it done! Within the drop of a buddy and that I where likely to begin a little regional site. We found 1&1 which provided inexpensive hosting with all the machine specifications that people required. I bought six months of hosting from their store using my CC. Sadly our site didn't last any more than a couple of months, and from the period these 6 months where up I no further required the hosting. Convinced that the sponsor might merely end (until I approved another cost) I simply ignore it, simply to visit a cost for another $29.95 on my bank statement.

I called them, and was delivered to http://cancel. 1and1.com (a link that's suspiciously missing from their site) and adopted the directions to stop the consideration. I required the website be ended in the next payment day (thought I really could utilize it like a development host or anything since I have had previously taken care of it).

In January (1/22 to become precise) I obtained still another cost from their store! I called again detailing my scenario, and stated I'd attempted to make use of the internet termination type but evidently the consideration wasn't ended. The client service agent required info from me, and confirmed he had individually ended the consideration which I'd be getting a complete refund. I had been pleased (at that time) and instead naively forgot concerning the entire experience.

Today (July 22) I obtained ANOTHER cost for another six months of hosting. Bear in mind I'venot utilized this consideration since Jan... I required a reimbursement for Jan - September (when I did not need, or did I take advantage of this consideration). I was informed my title was not on document and so I really couldnot stop it. Even though that I had been informed the account was ended twice, and that I had the charge card info, payment address, and protection concerns (among other activities) to show I had been who owns the consideration.

One representative particularly actually screamed at me, and essentially told me I had been inexperienced. And so I requested to talk to her boss. Her boss was not anymore useful and he explained: "I'll not be eliminating your consideration and that I won't be providing you with a return. I am not continuing this discussion" and hung-up on me. I've submitted a credit challenge with my lender, and needed to alter my creditcardnumber to avoid them from getting me again. I also submitted a using the BBB (unsurprisingly they've an 'poor' score there), The National Deals Fee, and delivered a notice towards the Attorneygeneral.

Today I am awaiting my selections notice... As a lot of of you've obtained before. Completely absurd and undesirable. No additional hosting business has actually come near to being that much of the trouble!

Company: 1and1 Internet Inc
Country: USA
State: Texas
City: Chesterbrook
Site: 1and1.com

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