Sony Online Entertainment
SOE, Sony Sony Online Entertainment Rips Off Customers Through Fraudulent Billing, Substandard Buggy Products (and Billing), and the Worst Customer Service I Have Ever Seen

I had the misfortune of dealing with SOE's customer service when I played one of their games, in this case it was Everquest.

I started playing around the beginning of February. After approximately three months of playing I needed to cancel my subscription because of personal financial issues (medical). I was paying for the subscription to Everquest with my debit card.

When I tried to cancel my subscription I could not, the box would not clear. I looked up the problem on the 'Knowledge Database' for Everquest and based on what I read I assumed my request to cancel the subscription would take some time to process.

When I looked at my bank statement for June I saw I had been charged for May as if I had never canceled my subscription. Panicked, (not only because I had an operation the next day) I looked at my station account to see the malignant subscription was still running.

I immediately contacted SOE's customer service who DID NOT answer my question, as if it were answered by an automaton who only read the first 3 words of three sentence complaint (The date I was charged).

Due to my experiences I now go out of my way to not buy any Sony affiliated products or services. I have many acquaintances and family that I now convince never to deal with Sony.

I would earnestly suggest gamers and others considering SOE's games and services go elsewhere because of bugs in game and billing. If you have any issues with SOE please mention them.

Company: Sony Online Entertainment
Country: USA
State: California
City: San Diego
Phone: 8585573100
Site: www.station.sony.com/sonyonline

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