Microsoft (xbox)
Xbox Live Gamertag Lost After Support Told Me to Delete Profile

I was playing on my xbox 360 elite when I decided to buy splinter cell chaos theory for 1200 points. I had set up a pass code to connect to xbox live when you turned on the console. I also had just purchased a 12 1 gold membership. Splinter cell as me to put my code in so I tried and it did not recognize my code. I called xbox live and I was pretty familiar with the steps because of a previous router problem. Xbox told me to to try several things to which i complied, and after no avail, they told me to delete the profile and recover it, sounds simple huh.

I knew this might take a little bit so I was patient when I was filling out the info to recover the gamertag. Well come to find out after xbox assured me i could recover my g-tag it was lost forever.

I tried everything most of the reps I talked to really tried to help out. There are two supervisors that did not even seem to try one was Kristine she just tried to stonewall it seemed like and James he hung up on me, I did explain to people i was getting mad because all achievements and rankings i had got were gone, and that they directed me to do all of the things i did. I real mad when i was talking to james and i told him that he was going to catch the brunt of this and that do not take it personally I am mad at your company, i did ask for more telephone numbers to call and he suggested that I call 1-800-4my-xbox which i was already talking to. I told him not to be a smart ass and he said he wasn't so I started cussing at him and told me i should have read the agreement on xbox live about accounts, i told him you directed me to do all of this. I do not want anything not due to me, all i want is my membership. Larci helped as much as she could good job. David and Justin did a really good job also. David Justin and Larci went above and beyond the job description for that i am grateful. Come to find out i had an invalid e-mail address.

Ref #'s1065700592,1065748564,1065756981,1065794527,106579974,1065799862,1065810508,1065995900 that is 8 ref #'s i really tried and i did not know i had an invalid email address but there should be somebody else to talk to besides a sup.

Company: Microsoft (xbox)
Country: USA
State: Washington
Site: xboxlive.com

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