Direct 2 Drive
Direct2drive.com I Bought a game, it will not activate and direct2drive will not help or refund

I bought this game from direct2drive. Well, It wouldn't activate so I contacted them after going to the ubi.com website the game gave me - (which I could not find anyway to contact them - (ubi.com) by email at all). Direct2drive said for me to conact ubi.com for help. GO Figure! I finally found a way to contact ubi.com — they said contact direct2drive - (WHAAAAT!!!)- CONTACTED DIRECT2DRIVE, AGAIN - they said contact ubi.com — SO, back and forth I went — NO no results... This is bull and something needs to be done because now I'm stuck with a high priced game that I can't play... Here is an example of or conversation— yes I got a little upset with them-LOL..

Hi Mike,

Nonetheless, you need to contact http://support. Ubi.com for any activation requests for this game. Ubi support will be happy to provide you with any activation support you need.

Your screen will look like this:

Thank you!
Regards,
Rich Metcalfe
Customer Support Specialist
Digital Distribution

Action Date Actions CSR / Customer Comment
4/11 11:14 PM PDT Response Rich Metcalfe (See solution)
4/11 7:57 PM PDT Reopened mike dickson are you actually reading what i'm wrighting or just typing whatever you want? I have finally contacted ubi. And here is what they said — - If you purchased your copy of the game from Direct2Drive / IGN / Fileplanet and need activation assistance, please CLICK HERE to submit a ticket to Direct2Drive for activation assistance.

NOW ACTIVATE MY GAME OR GIVE ME A REFUND A QUIT GIVING ME THE RUN-A-ROUND... I know you can do it — you've done it for me before. Being that I keep every copy of anything I do. This will be reported if not taken care of soon. Do not expect me to respond back to any emails you send. I am through talking and through getting screwed by you.
4/11 8:42 AM PDT Response Rich Metcalfe Hi Mike,

As we've previously stated, you'll need to contact http://support. Ubi.com for activations.

Regards,
Rich Metcalfe
Customer Support Specialist
Digital Distribution

4/11 3:00 AM PDT Reopened mike dickson Do you think I honostly hadn't thought of that? I've been up and down there damn site before I contacted you and can't find any contact email address. It keeps running me in circles. Better bereu would love this:).. Now Get me activated or give me a damn refund Please. I work too hard for what little money I make and I be damn if I just give it away without nothing to show.
4/10 11:01 PM PDT Response Rich Metcalfe Hi Mike,

Firstly please note that we do state that it could take up to 24hours to receive a response, we appreciate you're frustrated, however we would be unable to assist you with activations for Call Of Juarez. Please also note that we would be unable to offer you any refunds for these games.

Please make note of your Securom Activation screen. It directs you to contact http://support. Ubi.com for any activation requests. Ubi support will be happy to provide you with any activation support you need.

Your screen will look like this:
Thank you!
Regards,
Rich Metcalfe
Customer Support Specialist
Digital Distribution

4/10 7:14 PM PDT Provided Info mike dickson That does it. You lost 7 customers, a review will be on my website to help lose more— and I want a full refund...
This is just plain sorry!!

Company: Direct 2 Drive
Country: USA
Site: direct2drive.com

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