Gear Box Computers
Bought Folder Vault software, company is not providing support, not answering phone, not responding to email

In November, I bought 2-license Folder Vault software, which the company states includes lifetime support and lifetime upgrades. I installed the program on 2 computers. One of the computers died and was replaced under warranty, and I need a new license code for the new machine. I have been calling and emailing Gear Box Computers for 2 weeks and they do not answer the phone or respond to email. Their "Live Chat" feature on their website is "unavailable".

In their website's Forums, I do not see any posting from the company in the past month.

In December, I had some problems with the software and received good and fast support. Now, I wonder if they are even in business any more?

I am now stuck with a product I've paid for but no way to run it on my new computer.

I would advise not to buy anything from them unless you can manage to contact someone at the company first.

Company: Gear Box Computers
Country: USA
State: Ohio
City: Brook Park
Address: 5310 West 161 Street, Suite E
Phone: 2165444913

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