Verizon FIOS
Customer service at it's lowest

Which means you are planning of Verizon Fios for the house? Reconsider. Some tips about what happened in my experience.

On January 16th I requested the Fios "pack" from Verizon, utilizing their 1 800-get-fios quantity. I undergo about five degrees of speech requests, no people, simply to obtain a communication declaring "all tracks are hectic, try again later". I attempt a half-dozen more occasions that week, without success.

I try registering utilizing their website. You-go through in regards to a dozen encourages before obtaining a "site not discovered" error information. You attempt 3 or 4 more occasions simply to obtain the same mistake.

I finally talked having a Verizon specialist who had been employed in the area and requested him if there is another method of calling Verizon for establishing Fios in my own house. He provides me several to test. The amount was hectic every time I named, 3 times every day, for three times. I eventually got to a genuine individual. This really is six-days from after I created my first phone.

The Verizon worker sets me-up for installment five months from that evening, January 22nd, between 8 and 5.

Now the fun begins.

About The night of Feb 21st, I get a phone from Verizon (to my answering device) declaring that it had been likely to rainfall or ideal 24 hours later, therefore installment was delayed. The following available evening was March 27th plus they could be out between 8 am and 5 pm. Therefore today it is likely to be eleven months from my preliminary call-in order to possess it mounted.

And So I try calling Verizon for that next three times, heading however all of the speech requests, four diverse people, and about two hours of telephone period simply to discover WHY? The sixth person I talked with stated he might have the ability to obtain the installment shifted up a couple of days, but would want a boss's authorization. Sorry, however they are on calls at this time. He got my quantity and guaranteed you might call-back inside an hour. And so I delay and watch for two more times. No-call.

24 hours later I named the toll-free amount, went however all of the speech requests, waited on-hold for 20 units and talked having a customer support technology who'd no idea why I had a need to delay another five months but might look for out. After fifteen minutes on-hold he returns about the point. He explained he was sorry, but five more months is the greatest they might do. The main reason, Verizon continues to be "overcome' with installment in Baltimore and Nj.

And So I'll remove a later date from work-in March and wish it generally does not rain.

Therefore would you still need Verizon Fios?

Company: Verizon FIOS
Country: USA
State: Maryland
City: Baltimore

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