Amazon.com
Seller Funds Held a Second Time Despite 100% Feedback Rating

I hope someone can help. I started selling on Amazon on Dec 8th for some extra money. I read about Amazon that they would hold funds for 14 days and after that it would be released. I started on Dec 8th and on Dec 10th I received a email from merchant approval that they need to hold funds up to 30 days because I'm a new seller and to make Amazon a better and safer market place. That was hard because xmas was in a couple of days and I had to ship packages with my own money and buy xmas gifts for my kids when times are hard now. I waited for the whole 30 days and finally on Jan 8th they look the block off and I could start receiving my money.

On Jan 16th I received an email from Amazon merchant account again and stated that they was going to hold funds for 30 days. I received this same letter the first time I started selling so I had to think this is some sort of mistake. So I emailed them and they emailed me with a automated response and stated hold of funds for up to 45 days. So now I am confused. I am not a new seller. I have 100% feedback rating.

So I emailed then again and asked if this is 45 days from when I started on Amazon from Dec 8th or this is another extra 45 days from present day. I haven't gotten any emails yet from them.

I cannot afford to ship out any more items with my own money and have to wait over a month. I don't get Amazon at all. I just feel that they are unfair and they don't give direct answers. I have over 500 dollars in my account that they are holding and I need this for school. The same email they wrote me the first time is the same email I received the second time about being new. I don't know if this is a mistake or they doing this to find something out which I have no clue of what. In the email to them they wanted to know what other ways im selling online and my physical inventory. I don't get this extra delay in my funds. Amazon been a headache from the start and I cannot lose merchandise and money this time. I waited the 30 days and I started receiving my money and within 8 days they hold me again. Can someone help me on this matter so I can get this resolved.

Company: Amazon.com
Country: USA
Site: amazon.com

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