Hewlett Packard
Laptop Repaired Three Times, Same Problems Continue and Serial Number Mismatch

To whom it may concern...

My name is Eddy and I'm from South Padre Island

I purchase a laptop from your company about a year and a half ago. At the really beginning everything was perfect with the computer. But a few months later I started having problems with it, so I decided to contact your company. Your solution was to send the computer to get repaired, and here starts the problems.

I already send my computer 3 times to repair for the same problems and it never get fixed.

Every time I contact you I have more problems.

My computer serial number is cnd6150cn0 for some reason 2 of your guys from the customer phone service find my computer notes history under a different serial number cnd6150cn (D). At the end I asked to talk to the manager they said she will contact me in 48 hours.

The manager did contact me but with a very bad attitude, not very helpful and her solution was to send the computer to get repair again.

I'm sending this email because I lost the trust with your company, I don't trust your repair and I'm very tired from spending hours in the phone with your customer service. This is my last hope to get any good service from your company. My computer still in warranty, my serial number is cnd6150cn0 or cnd615cnd.

The problems in my computer are:

1- the computer keep getting hot up to the fan.

2- the time in my computer is always back 2 hours from the real hour.

3- the wireless signal, it seems to be something with the screen whenever I move it I lost the signal.

4- the dvd only a few times works perfect even dow if it's the same cd, and it also gets stuck.

That's actually all the problems. I hope to get help from you guys a.s.a.p.

Thank you for your time!!!

Company: Hewlett Packard
Country: USA

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