Wu-Yi Source
Wu-yisource.com Unauthorized charges on card, Still Waiting for refund

I placed an order at WuYiSource.com and received my first shipment on Dec 6. My card was charged $41.95 for the transaction. This was to be a 30 trial supply that I could send back for a Full Refund and not receive any further shipments if I cancelled my order. Dec 15 I called the number I was given to cancel and it was a recording saying to email them at markcustomersupport@gmail.com if I wished to cancel or return product. I emailed and told them to cancel any further shipments and not to charge my card or ship any product to me as I would not be doing any further business with their company. On Dec 17 my credit card was charged $54.95. I emailed again demanding a refund as I had cancelled any future orders and did not authorize the transaction. The response stated that when I received product to return it and they would issue a refund in two weeks, they also included that I would have to pay shipping and restocking fees for an order I did not place and cancelled 2 days before. I closed my bank account and opened a new one at the same bank hoping to stop this transaction and the merchant insisted it be forced through on the new account. I am still disputing with the bank. I have not received the second shipment of tea that was supposedly shipped on the 17th from a facility 38 miles from my home. It has been two weeks and still no refund.

Company: Wu-Yi Source
Country: USA
State: California
City: Ontario
Address: 5300 Ontario Mills Pkwy Unit 400
Phone: 8774174141

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