COX Communications
Poor internet connection and customer service

The corporation has got the toughest customer support possible.

I plan a of support 1-2 weeks ahead of time, quit to visit the shop, had my mother-in-law waiting to answer the doorway. Allegedly, the technology statements he turned up pulled about the doorway, and remaining. No notice, nothing! I call re schedule.

The technology turns up, I query him concerning the prior missed appt, he claims he strolled throughout the house also it would be considered a large deploy plus they do not usually do these on Saturday. So it audio in my experience like he didn't actually want to get it done so he didn't truly attempt way too hard to hit in the doorway.

Wire gets Mounted, over the following couple of days the wire stops functioning. I call delay about the telephone for half an hour. They cannot actually discover a merchant account for me personally. It's dropped, state they'll contact back shorty, never call-back. I call again have it solved.

Within the next week... Web stops functioning, contact, delay an hour or so about the phone for help, get somebody who cannot help, they "move" me to a different technology, I delay again for an hour or so - on my mobile phone! Completely losing minutes. I request a credit. They claim I can not get one. I request a supervisor, I informs me I actually donot deserve one. I eventually acquire some kind of $25 credit.

Good, my wire hasn't worked 100%, my web stops operating (I work at home - its my entire life body - they claim I am not dropping anything since i may simply make use of a neighbors instant link - hmmm... Why must i actually bother spending money on what i get anyway, right?), i spend hours about the telephone attempting to solve any issue I've...

Ultimately...

Inadequate customer support each time I've actually named... Except once they were looking to get me to be always a client!

Company: COX Communications
Country: USA
State: Kansas
City: Pittsburg
Site: cox.com

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