Java Queen International
Failure to Honor Rebate 3840 N.E. 64th Avenue, Portland, Oregon

On August 9th, I placed an order for a Keurig B40 coffee maker through Java Queen's website. The sole reason for placing my order was to take advantage of a $10 rebate that they offered for orders placed through them.
Their rebate disclaimer stated the following:

"Get A $10 Rebate From Java Queen International When You Buy Your Keurig One Cup Coffeemaker From Us. Just Send Us A Copy Of Your Invoice / Receipt Dated Between July 19, and December 31 or All Of The Required Information For Validation Of Purchase From Java Queen International. We'll Send You A $10 Check In The Mail Or We Can Send It Directly To Your PayPal Account!"

Upon clicking the "Select Your Brewer" link provided at the Java Queen website, I was directed to an order page, where I attempted to place my order. Encountering difficulty with my web-order, I contacted the customer service telephone number located at the top of the order form that Java Queen had directed me to. I placed my order over the telephone, and later that same day, I submitted the required order information for the rebate through the appropriate online submission form found at Java Queen's website.

I immediately received an email from Java Queen informing me that they had received my rebate request and that they would send out payment as soon as they confirmed my order. Over 5 weeks went by with no word from Java Queen and no rebate in hand. I sent an email to Java Queen requesting a status of the update in mid-September and received no answer. I sent another email at the beginning of November and was told that they were sorry for the delay and that I should be aware that it can take 90-days to process a rebate per their website (it does not say this anywhere). I then received another email shortly after claiming that since I made the order over the telephone that I was not eligible for the rebate.

I then proceed to have a protracted round of email correspondence with Java Queen. I told them that the rebate made no mention of the fact that the rebate was only valid for internet purchases. Java Queen then responded that I had contacted another company directly to place my order and had circumvented their credit for the sale of the coffee maker through their affiliate. I stated that I clicked on a Select Your Brewer link that Java Queen had provided on their website, which took me to an ordering screen with an accompanying customer service telephone. Nowhere did it reference that I was leaving the Java Queen website, nor did it warn me that ordering by telephone would void my rebate. Their lack of disclaimers and warnings does not constitute a voided rebate on my part, as I was lead to believe that the purchase was made through a customer service number that Java Queen had provided.

During my back and forth email correspondence with Java Queen on the morning of November 5th, they proceeded to change the details of their rebate to include the following: Brewer MUST be purchased through the website referred by Java Queen Int'l Phone orders are not acceptable. Orders are traced back to their origins.

Nice of them to inform customers now, but they did not have that stipulation in place when I placed my order, nor did they inform customers that they were ultimately ordering their coffee makers from another company. Their shoddy website design is not my problem - they need to make good on the rebate they promised.

Company: Java Queen International
Country: USA
State: Texas
Address: 3840 N. E. 64th Avenue, Portland, Oregon 97213
Phone: 5032826859

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