Dell Computer Corporation
Tech Support Calls Left Computer Broken and Promises Unkept

Once you purchase a computer from Dell, they fail to tell you that should you have to contact Dell technical support, you will not have a working system when finished or what was not broken now will be. From there it is a lost cause. You will be lied to about technicians showing up to fix the problem, if you call a few times, you will be told they are sorry for such problems you have had and go on to lead you to believe they can get it approved to have your system replaced with a new one.

Also you may ask to speak to supervisors and actually you may get to or a level 1 tech pretends to be one and makes authorizations which can not be upheld. When finally you do get to speak to someone higher in the company, they tell you they can not back what has practically been promised to you by others and them theirselves will lie to you about approvals.

For a little over 2 weeks, I have argued with Dell almost every day. What started out as a windows shut down problem has evolved into a broke down system. My faith, trust and belief in Dell has been destroyed down to my purchase of over 2000.00 of junk!!!

Thanks Dell for completely messing up my system. I hope this only helps someone else from the lies, long hours, deception, and a workable system from being totally destroyed.

Mitzi
Inez, Kentucky

Company: Dell Computer Corporation
Country: USA
State: Texas
City: Round Rock
Address: 1 Dell Way
Phone: 5123384400

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