L'Occitane
Poor customer service

I simply acquired the L'Occitane purchase I put online on July 25. Though my whole was US$107.57, used to do not get the Green Tea Extract collection that might be the reward for purchases above US$75.00 (as promoted about the list I'd previously obtained). I'm definitely good that I joined the marketing code supplied about the list. After starting the bundle, I instantly named L'Occitaneis customer support and described the problem towards the consultant who responded the phone call. The individual requested for my order quantity and following a few occasions advised me that used to do not get the collection since I'd not included it towards the purchase. Parenthesis: after I put the order, I delivered L'Occitane a contact asking why I'd not observed the Green Tea Extract occur my order, and not received an answer.

Back for the telephone call, I requested the consultant what she might do to resolve my issue. I'd waited until July 25 to put my purchase since, based on the list, that might be the start of the promotional time. The woman wasn't useful at-all and explained that nothing might be completed, I ought to have examined my purchase before putting it. I stated there must be a method to deliver me only the collection. The lady kept saying 'We do not have the merchandise mam'. I informed her I had been in the pc, taking a look at the L'Occitane site while I had been speaking with her and also the present was about the website. She simply kept saying 'We do not have the merchandise mam', 'the materials are over'. I expected her to consult with her supervisor, she stated there is no supervisor. She was excessively rude and explained to call-back the following day. I expected her title and he or she responded using the boss's title (barely audible). I expected her again on her title and he or she hung-up on me.

Obviously, I'm really disappointed with L'Occitaneis customer support and that I wish to make certain everyone understands things to anticipate from that organization.

Morena

Company: L'Occitane
Country: USA

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