PayPal
Buyer Refunded After One Short Reply on $445 Camera Sale

I had a good rep on eBay and I recently sold a camera for $445. In the ad I clearly stated "no refunds." I also had 2 very clear pictures for the buyer to see the model number and the condition.

A buyer bought the camera, and after he received it, he emailed me wanting an operating manual and said he knew nothing about cameras. Well, after a few days he filed a claim with PayPal saying the camera was not as described and he thought he got ripped off.

I was given ONE chance to explain my side, and that chance consisted of one 100-word paragraph. I barely had room to say anything. This was the only chance I had for input to the claim. After 30 days, they refunded his full purchase price without any more input from me. I later learned they had been working with the buyer very closely. They had emailed him numerous times and even talked to him on the phone. I never received equal treatment.

I am out $445 plus shipping, all because the buyer didn't like the camera and lied about it.

Do not use PayPal. They only work for the buyer, and you can get your money back for anything, even if you don't return it. They bully sellers into doing exactly as they say, even if you think it is unfair.

Company: PayPal
Country: USA

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