PayPal
Pulled from bank instead of card, $96 in NSF fees

My wife and I are starting our own online business. We have an eBay store with a PayPal account. We had the PayPal account set up so that it would pull funds from a credit card and deposit sales into our bank.

We made a large purchase of inventory, just under $1700.00. PayPal pulled from our bank instead (keep in mind the funds were not in the bank!). We realized this at the same time we hit the pay button. It was partly our fault because we should have looked more carefully. We contacted our bank and put a stop payment, with a $32.00 fee. We contacted the seller, who was very kind and refunded us so we could pay from the card. The stop payment didn't do any good, and we got a $32.00 NSF fee. PayPal got our refund and held it for 5 days.

We contacted PayPal and explained the situation. They finally put the money into the bank. All good? No. The very next day, after we had set the PayPal settings right again, PayPal took the money back again! Another $32.00 NSF charge. We contacted PayPal, and they told us it was common procedure for their computer to do that! They also told us (without us having to ask) that they are not responsible for any overdraft fees! We told them to just give us our money back. I called the bank and asked them if the stop payment was any good in the future.

They told me this would not happen again (good for 6 months). Three days later PayPal sent us an email saying the money we requested to be put in our PayPal account could not be drawn due to a "failed wire transfer." Duh! First off, we did not ask you, and second, we blocked you from pulling money out.

We would call back, but PayPal has now changed their toll-free number to a long-distance number. I wish there was another company to deal with, but we all know they are owned by eBay. I hope this works out after $96.00 in fees.

Company: PayPal
Country: USA
Site: paypal.com

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