Custom Silk Creations Wedding Flower Store Susan Ketchum
Custom Silk Creations, Wedding Flower Store Susan Ketchum unfulfilled advertising untruthful emails does not care about bad report on BBB low-quality craftmanship unacceptable tone Internet

On January 29 I paid Susan (Custom Silk Creations) for a 16 peice wedding flowers set. She was to email me a picture of my bouquet and obtain approvial prior to shipping. She did, on February 14 email 2 pictures however they did not in any way resemble what I had ordered.

Her web site "guarantees satisfaction" and promises to redo the flowers if you are not happy. I emailed her immeadiatly letting her know that the picture was not what we had discussed and I asked her to do it correctly or give me a refund. She emailed back that same day that she would be giving me a refund within a week. I have never recieved anything other than 2 pictures and emails from her.

Her web site promises a response within 2 hours. I emailed her on 3-5-07 and on 4-3-07 and on 4-10-07. I finally got a response on 4-10-07 after telling her I was going to report her to the better business bureau. She then sent me a second cancelled order page showing and in store credit for only 79.99. I emailed back saying basically that she had promised a refund and that was for 97.99 not an in store credit for 79.99. She emailed back offering to send me "my flowers"

I got married on March 10 she never made my flowers, she took my money for that service and has not refunded the money. I paid for the service I never recieved. She also sent me another email 4-11-07 saying that she had contacted the BBB and had no complaints and why bother complaining to them as she is not a member.

Feel free to look up the company on the BBB she is deffinately there click on Business and type in (Custom Silk Creations). Also she is on ebay (Wedding Flower Store) and has some negative feedback there.

Company: Custom Silk Creations Wedding Flower Store Susan Ketchum
Country: USA
State: Pennsylvania
City: Johnstown
Address: 731 Luzerne Street
Phone: 8146593990

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