EZinkjets
Didn't send order and doesn't respond to letters or e-mails

EZ Ink Jets Customer Reviews

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Very Dissatisfied

By: white dove (1)

12/22/06 6:41 AM
This company should be suied. Ordered 2 cartridges for dell printer on 10/23/06 on line put on my credit card. They got their money right a way. Recieved Black on 11/13/06.invoice stated QUALITY CONTROL HOLD for color cartridge. Will ship in 5-10 days.

Tried to call the 1-877 toll free # on invoice and it had been disconnected. So I called the 818-700-8428 to confirm that the product would be shipped. Lepy assured me that my cartride would be shipped PRIORITY mail on 11-17-06. There had been a quality problem that they have corrected. And for my inconvenience there was a discount code at the bottom of invoice to use for future purchases.

I mentioned the fact that their toll free # had been disconnected and was told that there was a line problem and it was being worked on as we speak. I guess we are still speaking cause it still to date is not working. 11-21-06 still no cartridge.

Called 1-818 # again and like so many others got automated voice mail that was full, on my 7th try I finally got to push 1 to place an order, since that is the ONLY way you can talk to a human. I was told that they are getting a new shipment in on 11-24-06 and mine would be shipped out on 11-27-06. Of course I complained because they have had my money and I still have no product.

I have to place MANY long distance called before I can even talk to a human and the first words out of their mouth is please hold and there you sit running up you phone bill listening to dead air for 4-10 minutes. I even talked to someone would said she was the supervisor. Who said their suppliers were sending them bad cartridges and they wanted to be sure that the customer recieves QUALITY. They were getting more cartridges on 12-1-06 and it would be shipped.

12-21-06 still nothing I HAVE SPENT MORE ON PHONE CALLS TO THIS COMPANY THAN THE WHOLE ORDER WAS WORTH. I am told they will write me a refund check in 1 to 2 weeks. You want LIVID!!!

After reading the reviews on this and other sites I doubt I will see the check at all and if I do I will be afraid to cash it for fear that it will bounce and cost me another $35.00. Not to mention I still have not neede to use my black ink yet so I don't know if it is the right one, if it even has ink in it. If it isn't right or good I can kiss that money good bye too.

ISN'T THERE SOMETHING THAT CAN BE DONE TO GET THIS COMPANY OFF THE INTERNET FOR GOOD???
This review was modified by its author, white dove, on 12/22/06 6:45 AM.

Was this review helpful? Yes no
Order Date 10/23/06
Very Dissatisfied
Reviewer: hawley2 (1)

12/20/06 10:03 AM
I made a purchase from this store on September 2. I was told it shipped on 2 different occasions and I was also told there were quality issues. I requested a refund - a credit to my card. They said they had no way to do that they would send a check in approximately 2 weeks. That was almost 3weeks ago.

When I call the mail boxes are full and there is a waiting period to talk with CS. This is a disaster. Nothing but lies. It has taught me a lesson - Check reviews BEFORE you place an order.
Was this review helpful? Yes no Order Date 9/2/06

Very Dissatisfied
Reviewer: Gary F (1)

I have placed two orders with this company. The first was Aug. 7. The order did not arrive until Aug. 28 and they were the wrong cartridges. I sent them back and have not, as of Jan. 2, received the correct cartridges.

For some reason (not very smart), I made another order with the company on Sept. 13. According to an e-mail I received from the company, the cartridges were shipped on Oct. 2. I have not received those cartridges either. From reading other company reviews, it looks like it is a common problem.

I have written two letters to the company requesting cancellation of the orders and credit to our account. I have not received a reply to either letter and or a credit.

I sent an e-mail to their Customer Care Center on Dec. 20. I haven't received a response to that either.

Company: EZinkjets
Country: USA
State: California
City: Chatsworth
Address: 21005 Superior ST
Phone: 8772438465

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