Hps, Llc Aka Papilio
Hps - Papilio sent items back, they promised credit, never got credit

Mr. Hunt,

Since I have received neither a response nor a credit on my account, I can only assume you are not a man of your word. It has been over a month since you received the items back and I am still waiting for the credit to my account. Frankly, I am not surprised. I can only assume at this point that your company has no intention of refunding my money. Well, all I can say at this point is that you must need the money more than I do. I will be sure to put out the word to all my business contacts, of which there are many, to stay away from your site. You do not live up to your word. (see below).

Judith

Original Message
From: Jude
To: sales@papilio.com
Sent: Friday, November 17 7:53 PM
Subject: Fw: Fw: HPS LLC: User filled in Contact Us form!

Mr. Hunt,
This was sent to me by you on 11-11 and you stated you would look into the credit to my account on Monday, 11-13-06. It is now 11-17, so I was just wondering if you meant a different monday? The items were received by your company on October 24 and after I contacted you on 10-31, you e-mailed and stated that my account WOULD BE CREDITED. No credit has been issued as yet. The amount that needs to be credited is 21.30 Please check into this as soon as possible.

Sincerely,
Judy

Original Message
From: HPS LLC (papilio.com)
To: Jude
Sent: Saturday, November 11 6:51 PM
Subject: Re: Fw: HPS LLC: User filled in Contact Us form!

Ms.,

I'll look into it first thing Monday morning.

Thank You,
Jack Hunt
HPS LLC
sales@papilio.com
www.texascraft.com

& Jude wrote:

Please be advised that I have not gotten the credit
on my account as yet. Please look into this for me
Thanks
Original Message
From: HPS LLC (papilio.com)
To: Jude
Sent: Tuesday, October 31 3:24 PM
Subject: Re: HPS LLC: User filled in Contact Us
form!

Ms.,

We have received your items and will refund your
card
for the price of the purchase.

After reviewing the enclosed samples I believe that
the problem you experienced may be caused by the
fact
that ink jet printers do not have a white ink. They
rely on the media printed on to provide the white
color. If you are using a clear media, you have to
supply the white some other way if applying your
decals to a surface that is not white.

Thank You,
Jack Hunt
HPS LLC
sales@papilio.com
www.texascraft.com

& Jude wrote:

The items have arrived at your place...

Company: Hps, Llc Aka Papilio
Country: USA
State: Texas
City: Newark
Address: 276 County Road 4929
Phone: 8174895249

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