Cox Communications
Time Delay Rip-off. Get It While You Can ripped - off excessive billing charges - claiming they only go back 3 months but saying that they KNEW that that excess charges are there

Over the course of about 9 - 10 months, Cox Communications billed us for equipment that we didn't have. We were getting charged $8.95 a month for a third cable box that had been turned in.in late June, early July, I asked what was on the account as our bill had reached $153.00 a month.

I was somewhat concerned.

Among other things (which ~were~ taken care of properly) I found out that we had been charged for the above-mentioned third cable box for over 10 months.

After having been hung up on several times and treated like a 5 year old for asking for a retroactive payment to be credited to our bill (after the customary 3 month limit - a grand total of $26.85 (the actual credit
given was $25.37 - they even cheated on that, it seems.) I was finally told that 3 (three) months is all the credit toward the account they can offer! I was blamed for not having checked the bill properly!

Have you ever looked at a bill that has remained somewhat static for a number of years? You get to the point where you simply pay the thing, and don't look too closely.

Maybe I ~was~ at fault, but by not giving a simple credit, much less than the amount due on a monthly bill, they join the ranks of greedy, money-grubbing hacks that would rather see the immediate bottom line go up than to give proper service.

SHAME on you Cox cable. Your rep as a poor company is seemingly well deserved.

Jack
Phoenix, ArizonaU.S.A.

Company: Cox Communications
Country: USA
State: Arizona
City: Phoenix
Phone: 6024414396

  <     >