OnRebate
CUSROMER SERVICE RIPOFF Boca Raton Florida
- 08-04-2006
- 16
I bought a DVD writer from TigerDirect and OnRebate happens to be the rebate processing company. Order number I4104141. It had 2 rebates. One of them required a copy of the invoice. As the purchase was made online so there was no real invoice sent to me. I sent a copy of the oder confirmation that i printed from their website. The rebate was denied and the customer service asked me to send the invoice again. As i was unable to figure out how to find the invoice, i asked the customer service what exactly they want. I again sent what i thought was sufficient and the rebate was again denied and i got the following email.
Dear Tarun,
Thank you for using onRebate.com. Our system indicates that your rebate application has been denied.
The following requirements were not met:
Insufficient documentation - No Invoice
A INVOICE WASN'T MAILED IN. A ORDER CONFIRMATION FORM WAS MAILED IN.
Summary of your rebate registration:
Rebate Description: $50 MIR on Plextor PX-740UF Blk DL USB/FW 16x DVD /-RW/External DVD Burner
Rebate Offer: PX-2107
Rebate Award: $50
Tracking Number: UXP3ZHPSDP2DHSVS
If you have any questions, please send an email to Plextor@onrebate.com or call us at 1-866-310-9716.
Thanks for using onRebate.com!
You received this email in response to a rebate submission at OnRebate.com.
If this is incorrect, please alert us at: privacy@help. OnRebate.com
OnRebate, Inc.
120 East Palmetto Park Road
3rd Floor
Boca Raton, FL 33432
The email did not mention any deadline for me to revert back to them. When i called them they said that there is a 30 day deadline to re-send the documents and i missed it so i am done.
I told them that the email did not say any such thing so they said it doesn't matter what the email said.
The customer service who i called the last time... Must have got a reward by not letting me get my rebate. And here i am, with no fault of my own, being denied my 50$.
Company: OnRebate
Country: USA
State: Nationwide
Site: onrebate.com