True.com
Truebeginnings.com True Questionable Business Practices - Email Filtering, Alteration - Misleading Cusomters Ripoff

After receiving a few complaints regarding possible email filtering and alteration by True.com, we investigated this web site and found that the body portion of an email message does in fact become altered when key words are used. A few test messages were sent to dummy accounts with examples of public email addresses, such as: johndoe@yahoo.com. The message that the recipient receives is altered and instead contains their True member ID @TrueBeginnings.com. More tests would show that when just placing key words like 'yahoo' somewhere in the message, the word 'yahoo' is replaced with 'TrueBeginnings.com.' At this point we reviewed the TOS (Terms of Service) and the Privacy Policy for this site and found no indication that filtering would be performed on the body portion of an email message. However, the Privacy Policy does refer to 'Header stripping, ' which will hide the original email address from the sender. Header striping is in no way related to message body filtering. Furthermore, the most concerning is that when a user checks his/her 'Sent Messages' box, the message they sent appears normal and unmolested.

We have sent an email to both Customer Service at True.com as well as the Administrative Contact for the domain True.com in regards to this complaint. Their response will be added to this report when received.

If you feel that you have been affected by this particular issue with this site, please file a report with usacomplaints.com.

Company: True.com
Country: USA
Site: true.com

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