Yahoo
Charged $9.99 for Domain Advertised at $2.99 for First Year

Yahoo advertises, "get a domain name for $2.99 for the first year." I ordered one and was billed $9.99 on my credit card, not $2.99.

I reported this to Yahoo and told them I would be willing to accept another domain name at the $2.99 price and would still pay the $9.99 for the first one. I received the following reply: the $2.99 domain name registration is for first-time customers only, and since I had registered a name for $9.99, I did not qualify. They should have said that since I was illegally charged and ripped off already, they didn't need any more of my business.

I wrote an email of complaint to Yahoo. The first of 2 respondents from Yahoo had all the wrong information about my account and could not do anything since my card was already billed. The second respondent promised to correct this mistake, but 5 months later there has still been no correction. I tried to handle this with my bank, but I did not want to lose my newly registered domain name, which I had already started working on, so I paid it anyway.

Then, to add insult to injury, I was emailed two customer service surveys requesting my opinion of how my complaint was handled. I replied to both. It was not resolved.

Company: Yahoo
Country: USA
State: Nationwide
Site: yahoo.com

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