Paypal Inc
Laptop sale chargeback left a negative balance after lost dispute

I am writing this report to warn people about PayPal. Do not get me wrong, the concept of PayPal is great, but their business practices are borderline criminal. I am an ex-eBay seller now because of this problem too. I sold a laptop to a customer on eBay and received payment immediately. About two months later PayPal informed me that the customer had filed a chargeback with their credit card company. The charge on their credit card was a fraudulent charge made by an unauthorized person, I assume, because I was never told this. It took them forever to contact me, and they only did so by EMAIL, no PHONE CALL AT ALL. I was told to provide evidence of shipment using the order tracking number, which I did. PayPal told me it takes up to 75 days to dispute a chargeback, which they would do on my behalf. PayPal "claimed" to have disputed it and lost. There are no employees at their customer service center who can give a straight answer, and I cannot get in touch with the person who handles their chargebacks. Their help section explains chargebacks and claims to have chargeback specialists who "handle" the dispute, but when I asked to speak to the person in charge of it, I was told by a representative named after the 4th month in the year, "WE DO NOT HAVE CHARGEBACK SPECIALISTS," but you can speak to my supervisor instead. TOTALLY MISLEADING!

Now I have a negative balance in my PayPal account, and they want me to pay back this money. I am paying twice, since I bought the laptop and now I have to pay PayPal too. It is unfair since I really did not make a profit from eBay after the insertion fee, the final value fee, and the fee PayPal takes out too. What I would like to know is, if PayPal has a seller protection policy which is in the User Agreement, why is it that when you go to their help section for a general sense of their policies, it states something totally different? This is misleading to the average person. I wish that the law would catch up to technology. Why is PayPal not held accountable to the same rules that banks are, since they deal with billions of dollars? Why are they not FDIC insured?

Company: Paypal Inc
Country: USA
State: California
City: San Jose
Address: 2211 North First Street
Phone: 8882211161

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