CoolSoft
Ripoff This company is refusing me technical support because one of their folks accused me of making tactless threats

I bought CoolSoft's SpeakToText 2.0 speech recognition software. Their documentation did not address the installation problems that I encountered, specifically, incompatibility with Word and graphical distortion of the entire Windows GUI. There was also the issue that, after installing the Microsoft SAPI SDK 5.1 (Speech Application Programming Interface, a requirement). CoolSoft, however, gave me only the ditributable version, causing me to have to uninstall it and then download the SAPI SDK 5.1 from Microsoft's website.

I did write a couple of strong letters to them, and their primary contact, a Ms. Tania Lavoratore, wrote and told me to "keep your tactless threats (complaints) to a minimum." Her reply also included other subtle insults, in the manner of a refractory juvenile. I wrote back that it wasn't within the realm of my conscience to be bothered by such immaturity and lack of proper business decorum.

Now I have a major technical problem with the software and they have refused to reply to my email requests for technical support. I have submitted three requests for as many days and have heard nothing from them.

Company: CoolSoft
Country: USA
Site: coolsoft.com

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