Tiger Direct
Rebate Ripoff! Email scam lie cheat compute

I bought a bare bones Soyo computer from Tiger Direct a year and a half ago. It came with three rebates. I recieved one from Verify Rebate online. The other two, which were mail in never showed up. I contacted Soyo and they fed me what turned out to be their usual line - "we have not recieved anything etc..."

To sum up the Soyo experience, I emailed and faxed the information to them many more times, and spoke with them on the phone many times. They finally did send me one of the rebates ($20), but not the other ($50). The woman on the phone said, and I do quote "We never offered a $50 rebate and you can't prove it!" I faxed the info to her three more times and never heard a word. Also, they would ignore my emails for months at a time.

I emailed Tiger Direct to see if they could help me and they ignored my email. I tried a few more times and they still ignored me. Then, I saw Tiger Direct's so called Rebate Gurantee. I filled it out and sent it to them. After waiting for ever without hearing anything, I called them and they said they never recieved anything from me. Then, the same day, I recieved my information back from them with a denial. Now, the reason for the denial is because I did not have a UPC, since I had mailed it to Soyo. I did have everything else and they told me on the phone that I did not need the UPC since I had the original reciept. I emailed them and they blew me off. I then threatened to post my experience here and on every message board that I am a member of. After that, they asked me to fax them the information. I did this and waited a week without hearing anything. I emailed and asked if they reiceved the information. They replied that they had and it would take 10 weeks to review this. 10 WEEKS! I emailed them back and asked why would it take so long? I waited a week and they did not respond to my question. A this point, I am really sick of people ignoring me, so I send another email chewing them out for not answering my question. I wanted to make sure they got it so I sent 5 copies. The reponse I got was "Dear Valued Customer: Due to your spamming of our mailboxes, your email address has been
blocked and future emails from you will be discarded.

Please do not contact us via email again." Now, if I was a VALUED CUSTOMER, they would have answered my question. If I was a VALUED CUSTOMER, they would not have blocked my email. If I was a VALUED CUSTOMER, they would have helped me the FIRST time I asked for help six months ago! This company has just lost a VALUED CUSTOMER, and as many more potential customrs that will listen to me.

Company: Tiger Direct
Country: USA
State: Florida
City: Miami
Address: 7795 W Flagler St. Suite 35
Phone: 8008886111

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